Refund Policy

We’re always here for you. On the rare occasion something goes wrong, our trusted customer service team is happy to offer a solution!.

For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may visit our Online Service Center to request a refund within 7 days of your purchase.

We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.

• Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.
• Replacements are subject to availability and will be shipped at no additional cost. 
• Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
• To be eligible for refund or replacement, the request must be made within 7 days of purchase

Do you accept returns?

We do not accept returns. We have this policy in an effort to protect the safety of our employees, save you the hassle of repacking/shipping items and to reduce the environmental impact of shipping the same item multiple times. We recommend checking product packaging, details and reviews of an item before purchase. If you are not satisfied with an unopened, undamaged item, we encourage you to pass it along to someone who may be interested in it or donate it to an appropriate person or organization, after submitting your request for a refund.

What if I received a damaged or defective item?

We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.

If you receive a damaged or defective item in your order, please request a refund are replacement (you can do it online with just a few clicks!) and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.

Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.

How do I cancel or modify an order?

If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address.

Note that you cannot add items to your order once it has been placed. Once the limited window of time has passed, an order cannot be modified, even by our team.

For orders placed using Guest Checkout, no changes or modifications can be made.

You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.

What if an item is canceled from my order?

Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):

• Item(s) out of stock and unavailable for shipment
• Issues in processing your payment information

If your order or item(s) in your order are cancelled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped

What if the item I receive is expired?

We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the issue and investigate the inventory of the item in question.

What if my package shows as “Delivered” but I did not receive it?

If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:

• Look for a notice of attempted delivery.
• Check nearby spots where the package may have been left.
• Ask a neighbor if they accepted a delivery on your behalf.
• Verify the shipping address on your order to ensure it was correct.

If you’ve followed the above steps and your package still cannot be located, please contact us directly so we can help.

Tips for protecting your packages from theft:

• Ship to a secure location.
• Track your package so you know approximately when it will arrive.
• Join up with your neighbors to look out for each other’s deliveries. 
• Install a doorbell or security camera.
• Consider purchasing a secure package locker or box for your porch\

Third-party shippers and international freight forwarders

If you elect to use an outside carrier or service, we cannot issue a refund for any item or order. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy